Exploring the Mediating and Moderating Effects of Information Quality on Firms? Endeavor on Information Systems

Information quality has been largely neglected by many business firms and firms are losing or wasting big money because of the poor information quality in their information systems. This paper will theoretically examine where and how information quality influences a firm’s performance. The mediating and moderating effects of information quality on information systems’ impact toward business operations and consumer behaviors are identified and analyzed. The managerial implication of information quality is also emphasized. Top management team is called to pay close attention to the information quality in their information systems.